Case studies

Real teams. Real founders. Real results.

Below are a few clients from over 100 placements since 2020. Different founders, different businesses, one common thread: they stopped drowning in customer support and got their time back. The numbers (and the words from the people who lived it) are below.

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These are stories from founders we work with. Different products, different customers, same result: an experienced support team member becomes part of the team, reply times drop, customer satisfaction goes up, and the founder stops being the back-up support rep.

Dov Kaufmann, Tolstoy
01Video commerce SaaS · Israel

Shopify app ranking jumped about 90 spots after a wave of 5-star reviews thanks to better customer support.

Tolstoy was growing fast and needed support that could keep up. They didn't want to keep rebuilding their support team from scratch. xFusion placed an experienced team member who became part of the company. They handled customer questions so well that customers left 5-star reviews, and Tolstoy climbed the Shopify rankings as a result.

“The xFusion team has been an absolute game-changer for Tolstoy. Working with them has enabled us to grow faster and more professionally than we ever could have alone. I can't praise and thank the team enough. This partnership is so valuable to our company.”

Dov Kaufmann, Tolstoy
Read the Tolstoy case study
Derrick Reimer, SavvyCal
02Scheduling SaaS · USA

Cut average reply time by 84.79% and turned an outsourcing doubter into a believe