Tolstoy and xFusion Case Study
This partnership led to a surge of 5-star reviews on the Tolstoy Shopify app, which skyrocketed the rating to 4.9/5.0
We free SaaS founders from operations hell.
Get back to building and innovating while our human AI Fusionists handle your customer support, success, and back-office. Proven results or you don’t pay.
Are we the right fit for you?
If you’re a bootstrapped or indie SaaS founder generating $250K-$2M ARR, feeling trapped in day-to-day operations instead of building your product vision, we can help you take back control of your time and accelerate growth.
Operational Freedom Through AI Fusion
You built a product to solve problems—not to create new ones. Yet here you are, trapped in support tickets and operational quicksand instead of building your vision. Our AI Fusionists handle the daily chaos so you can return to what matters.
AI-Enhanced Customer Support
85% faster responses. 95% satisfaction. Zero founder involvement needed.
End-to-End Ops Management
Complete operational coverage so you can focus on building.
Strategic Growth Insights & Metrics
Actionable intelligence that turns customer data into growth opportunities.
How it works
We’ve perfected the fusion of human expertise with specialized AI tools specifically for SaaS operations.
Our AI Fusionists transform your operations through:
- Intelligence: AI tools that learn your product and customers
- Judgment: Expert human oversight ensuring quality
- Scalability: Systems that grow without proportional costs
If you’re a SaaS founder generating $250K-$2M ARR and trapped in operational tasks instead of building your vision, you belong here.
Our proprietary AI orchestration framework eliminates operational chaos, delivering measurable improvements in customer satisfaction, churn reduction, and—most importantly—your freedom to innovate.
Ready to reclaim your founder freedom?
Schedule a conversation with Jim to discuss how AI Fusionists can transform your operations, reduce churn, and give you back 15-20 hours each week.
Our all-in pricing is $2,900/agent/month
Our Guarantee
Additional Details
Our Guarantee
- Your operational freedom is our mission. If you’re not seeing meaningful results within 30 days, you don’t pay a thing.
- We believe in earning your trust through results, not contracts. That’s why we never require upfront payment or long-term commitments.
Additional Details
- Our month-to-month agreements ensure we’re constantly motivated to deliver exceptional value.
- You’ll have a dedicated human AI Fusionist team that deeply understands your business, customers, and product.
- We integrate seamlessly with your existing tools while implementing our proven operational framework.
About Us
We love serving other entrepreneurs and business leaders through products, services, and consultation. We’re big believers in aligned incentives and playing the long game. We hope you’ll join us!
Jim Coleman – LinkedIn
Jim was previously a SaaS operations manager at a private equity firm, LTV SaaS Growth Fund. He oversaw operations and high-level growth initiatives across a portfolio of SaaS holdings.
He vetted potential SaaS acquisitions, led due diligence, and the post-acquisition handover processes of multiple SaaS assets.
Jim’s also a two-time SaaS founder and knows the SaaS world very well. He loves helping owners and operators improve their game.
Outside of work, he’s passionate about adoption and raising foster children and his dream is to maximize his impact on developing countries.
David Tran – LinkedIn
David studied Computer Science at UC Berkeley. He was fascinated by the potential of both how broad and how deep one can go in the understanding the digital world. He then went on to become a software engineer at Uber & Salesforce. In those companies, he spent time on internal tools, growth hacking, mobile apps, optimizing dispatch, and anti-fraud backend development.
On the side, he manages a set of SaaS apps, and took what he & Jim learned there to build the foundations of xFusion. Outside of work, he loves learning about entrepreneurship, psychology, investing, and personal development.
See Our Success in Action
Learn how we help businesses scale with handpicked talent and extraordinary support:
The Receptionist and xFusion Case Study
We helped TheReceptionist achieve and maintain a score rating of 98.9% CSAT.
SavvyCal and xFusion Case Study
SavvyCal reduced the average response time by 84.79% since partnering with xFusion.
Revy and xFusion Case Study
Through our dedication to high-quality support, and our proactive approach to asking for reviews, we’ve added hundreds of 5-star reviews for Revy. This has helped Revy achieve a much higher organic ranking in the Shopify app store.
Ordered Magic and xFusion Case Study
This strategic partnership helped Toby from Ordered Magic to redirect his focus on development that led to substantial improvements in the app features and functionality.
Bonify and xFusion Case Study
The partnership led to improved customer satisfaction, efficient handling of complex queries including those received via live chat. Bonify got time back to release pending app changes.
Have questions?
Feel free to book a call, email me, or send me an audio or text via WhatsApp or my cell.