For our fully managed solution, we don’t require a minimum commitment. We believe in aligned incentives and treat each month as an investment from your team in ours. That said, we do recommend at least a 3-month period to allow our agents to fully integrate into your team and reach peak productivity.

For our placement model, we offer a 60-day guarantee. If any of the candidates we place don’t work out within the first 60 days, we’ll replace them at no additional charge, ensuring you find the right fit for your team.

For our fully managed solution, we specialize in customer support, customer success, and back-office roles. Our team handles everything from frontline communication to managing your support systems, helping to streamline operations and improve your customer’s experience.

In addition to these services, we also offer a recruiting, vetting, and placement service. This service covers not only customer support, customer success, and back-office roles but also extends to sales, marketing, software engineering, and data engineering positions. We find and vet top talent to meet your specific needs, whether you’re looking to hire directly or prefer a fully managed approach.

This allows us to provide comprehensive support for all aspects of your business, ensuring you have the right people in place to drive growth and efficiency.

At xFusion, our mission is to connect exceptional talent from developing countries—especially Kenya and the Philippines—with our clients. We’ve discovered that there is a wealth of skilled professionals in these regions who offer outstanding service at significantly more affordable rates.

We are passionate about providing these talented individuals with career opportunities that come with excellent wages and long-term stability. This not only benefits our clients by providing top-tier talent but also helps to uplift communities in developing nations.

Additionally, we’ve found that team members from these countries are often more loyal and committed, leading to lower attrition rates and better long-term service for our clients. Because of this, we do not currently hire team members in the United States, focusing instead on tapping into the incredible talent available in these developing regions.

Partnering with xFusion will lead to significant savings compared to hiring talent in the United States.

• Fully Managed Solution: On average, our clients pay about half of what they would for the same roles in the U.S., especially when considering payroll expenses, taxes, and benefits.
• Placement Service: If you opt for our placement service, you can expect to pay roughly one-third of what you would for the same role in the U.S., though the exact savings depend on the position.

Additionally, our pricing is more affordable than hiring talent even in Latin America, without any compromise on quality. Our focus on sourcing top-tier talent from developing nations ensures that you get exceptional service at a fraction of the cost.

The bottom line: you’ll save significantly by working with xFusion, while still getting access to the best talent available.

Absolutely, you can!

But it’s not as easy as it sounds.We recruit from multiple countries and rigorously screen thousands of applicants to find the very best. Our standards are sky-high—probably like yours—and we hire less than 0.5% of those who apply. We’ve invested heavily in developing a proprietary tool and process to ensure we’re bringing on only the top talent.

Plus, with our fully managed solution, we take on the leadership and management of the team, saving you the time, effort, and costs that come with it. So, while you could try to do it all yourself, we make it a lot easier and more efficient for you.

That’s a valid concern and one we frequently discuss with our clients. The short answer is yes—whether you choose our fully managed solution or our placement service, your new team members will be fully integrated into your company culture.

For our fully managed solution, we carefully vet and hire top talent and then lead and manage them to align with your company’s values and workflow. Your agents will proudly represent your company, adapt to your culture, and actively participate in your day-to-day operations. They’ll attend your meetings, collaborate with your team, and interact through platforms like Slack as if they were in-house.

Even with our placement service, where we connect you with top-tier talent for direct hire, we ensure that the candidates we recommend are not only highly skilled but also a great fit for your company culture. We understand the importance of cultural integration and select individuals who will mesh well with your existing team.

We’re here to support you and make sure your new team members feel like an extension of your company, contributing to a seamless and productive working relationship.

For our fully managed solution, we ask that you provide the initial training to your new team of agents. Once that’s done, we’ll take it from there. Our team will handle ongoing training and onboarding for any future team members as your support needs grow over time.

For our placement service, once you’ve selected your candidates, you’ll be responsible for providing all the necessary training and onboarding. We ensure the candidates are highly qualified and a great fit for your team, but the training will be managed by you, tailored to your specific processes and requirements.

There are numerous benefits to partnering with xFusion beyond just cost savings. Here’s what sets us apart:

• Top-Tier Talent Recruitment: We skillfully recruit, vet, and hire only the best talent from developing nations like Kenya and the Philippines. Our rigorous screening process is designed to identify the top 0.5% of applicants. This process is not only time-consuming but also requires specialized expertise. By letting us handle it, you avoid the hassle and ensure you’re getting the absolute best.
• Comprehensive Training: For our fully managed solution, we provide internal customer experience training before any agent begins working on your account. This includes in-depth training on customer support, grammar, writing structure, empathy, tone, team communication, and other relevant skills. We ensure that every agent is fully prepared to meet your company’s standards from day one.
• Efficient Scaling: Once you provide the initial training, we take over from there. We’ll manage the ongoing training and onboarding for any future team members, allowing you to scale faster and more efficiently. This is especially valuable as your support needs grow over time.
• Leadership and Management: With our fully managed solution, you’re not just getting a team of agents—you’re also getting dedicated leadership. We assign a team leader who is responsible for ensuring all team members are performing at their best, day in and day out. This level of oversight and management is something that would require significant time and resources if done internally.
• Seamless Integration: Whether you choose our fully managed solution or placement service, we ensure that all team members are fully integrated into your company culture. They’ll work as an extension of your team, attending meetings, collaborating with your existing staff, and interacting through your preferred communication channels.
• Payroll and Benefits Management: We handle all payroll and benefits for our fully managed team members, so you don’t have to. This means less administrative work for you and a smoother overall operation.
• Loyal and Committed Workforce: By focusing on talent from developing nations, we’ve found that our team members are incredibly loyal and committed. This results in lower attrition rates compared to U.S.-based hires, ensuring you have a stable and consistent team over the long term.

Choosing xFusion means gaining a trusted partner who handles all the complexities of hiring, training, and managing top talent, allowing you to focus on what you do best—growing your business.

We do!

• Fully Managed Solution: We believe it’s our responsibility to earn your business. Therefore, no upfront payment is required. If you’re not happy after 30 days, you don’t pay a thing.
• Placement Service: We offer a 120-day guarantee. If any candidate doesn’t work out within the first 120 days, we’ll replace them at no extra cost. 

Our goal is to remove friction, so you can move forward confidently, knowing that we’re committed to your success.

We cover any time zone and day of the week. That said, most of our clients prefer 9am to 6pm Eastern Time.

Once you give us the green light, we’ll immediately kick off the process of assembling your team. We take into consideration your unique needs and asks.

We also keep a pre-vetted list of amazing candidates to accelerate this process. That said, you can expect the process to take an average of 3 weeks for teams less than five, and slightly longer for larger teams.