Tolstoy and xFusion Case Study
How xFusion partnered with Tolstoy to provide world-class customer service, and customer success support to their quickly growing brand....
Savvycal and xFusion Case Study
How xFusion partnered with SavvyCal to provide world-class customer service to their quickly growing brand....
The Receptionist and xFusion Case Study
How The Receptionist provides world class customer service utilizing the xFusion team, while still focusing on their ethos of “employee supremacy.”...
How to Measure the Success of Outsourced Customer Support
Ever caught yourself wondering, “Why do people actually outsource customer support? And do they use a magic eight ball to measure its success?” Hold...
Reviews and Testimonials: The User Perspective on Outsourced Customer Support
Setting the Stage: The Rise of Outsourced Customer Support
Ever heard the saying “the proof is in the pudding?” In the world of outsourced custom...
Key Metrics for Measuring Outsourced Customer Support Success
Hello there, my ever-inquisitive reader! Have you ever wondered if there’s a magic spell to instantly assess the success of your outsourced customer suppo...
Customer Support Software and Tools: A Comprehensive Guide
Hello, and welcome to the galaxy of customer support! Let’s buckle up and launch our spaceship to explore the constellation of tools and software that dri...
Outsourcing in SaaS, eCommerce, and Shopify Apps: A Crucial Pivot in Today’s Business Landscape
“Outsource or Out of Source?” A question as old as the outsourcing practice itself. Have you ever found yourself gazing at the stars, pondering whet...
How to Choose an Outsourced Customer Support Provider
So, you’re thinking about diving headfirst into the outsourced customer support pool. Well, kudos for your bravery! It’s not every day a business de...