Michael Fullstack Web Dev
PROFIL E Worked as a fullstack developer for almost 12 years across banking, insurance, e-commerce, and government entities. Possesses adaptability to rapidly learn...
365-Day Black Friday Prep: Your Guide to Crushing the Biggest Shopping Day
TL;DR Summary: Listen up, retail warriors! We’re about to take you on a 365-day journey that’ll turn your business into a Black Friday-crushing machine....
From Service to Success: Turning Customer Support into a Competitive Advantage
Customer service has been seen for far too long as an unnecessary expense, a division created to handle complaints, put out fires, and keep the business running....
Retention Starts Here: Leveraging Outstanding Support to Keep Customers Coming Back
Every company owner ultimately has to confront this harsh reality: attracting new clients is significantly more expensive than retaining your current clientele....
Turning Feedback into Action: How to Use Customer Insights to Improve Support
Feedback is a window into your consumers’ minds, more than just a suggestion box or a casual remark. Each inquiry, grievance, or praise serves as a hint, a...
Scaling Your Support Team: Strategies to Grow Without Compromising Quality
Every ambitious firm wants to grow, but when it does, it presents a challenge that keeps executives up at night: how to scale without sacrificing the qualities that...
The Human Element: Why People-Centric Support Matters More Than Ever
Customers are yearning for something uncommon in a world overrun with chatbots, automated replies, and never-ending wait times: a human connection. The emergence...
The Personal Touch: Creating Memorable Customer Interactions at Scale
With customers getting bombarded with generic ads, automated emails, and scripted responses, personalization has become the key to standing out. It’s not enough...
Seamless Support: How to Integrate Customer Service Across Every Channel
Consumer interactions with companies have changed throughout time. They can be conversing on social media one minute, writing an email the next, and talking on the...
Beyond the Call: Elevating Customer Experience with Proactive Support
Many people consider customer service to be a reactive industry. Businesses respond when customers reach out to them. Businesses engage in a never-ending dance of...