Turn 'Help!' into 'Hooray!'

And I thought the real world is just going to get in, and it’s going to... you know, we’re gonna drop stuff, and we’re gonna get the tone wrong and upset people, and... my workload is gonna go through the roof, and my life’s gonna become a living hell for however long. But no, it was extraordinary. I mean, really extraordinary! The entire way that we’re thinking about the future now is different because of the experience that we’ve had working with you at xFusion.

Working with xFusion has led to a monumental improvement in Bonify’s customer experience. They found us the perfect reps with complete alignment to our mission. I forget that they’re technically not in-house employees, they truly are part of the Bonify team. As we scale, I’m confident our customer support team is in the right hands.

Knowing Jim for a long time, I knew I could trust him and his team to deal with the support of my Shopify Apps. This would allow me to focus more on the core of my business to get more things done. It's been a long time since we started working together and I have no regrets. Customer support is one of our app’s strengths and it’s praised daily by our customers. if I have any requests, xFusion’s response is almost instantly and has always been satisfactory. It’s been worth every penny to put the support of my apps in their skilled agent’s hands. For anyone wanting to focus more on their business and less on support, I strongly recommend them.

Working with xFusion has led to a monumental improvement in Freak Athlete’s customer experience. They found us the perfect reps with complete alignment to our mission. I forget that they’re technically not in house employees, they truly are part of the Freak Athlete team. As we scale, I’m confident our customer support team is in the right hands.

The xFusion team has been an absolute game-changer for Tolstoy. Working with them has enabled us to grow faster and more professionally than we ever could have alone. I can't praise and thank the team enough. This partnership is so valuable to our company.

As a founder busy building and marketing my product, I wanted a partner I could trust to find, train, and manage dedicated support reps to function as an extension of my team. Let’s face it: “outsourcing” is a dirty word. I was admittedly skeptical of the xFusion model at first, but they have proven that skepticism unwarranted. This is not your sterotypical outsourced support agency. Their expertise has freed me up to focus on running the business while keeping my customers well-supported.

When we first met with Jim and David, we were immediately stuck by their values and commitment to helping their employees, which meshed with our values completely. Over the past few years of working with xFusion, we have brought on multiple contract positions and see no reason to stop. They are attentive, hire the best people, and work very hard to consider our needs when hiring more people as we grow. We all look forward to many more years of growth with the xFusion team. If you are looking for an outsourced solution, I highly recommend the team at xFusion

xFusion's emphasis on customer satisfaction has been such an asset to SkyFi. I am so impressed with our xFusion team's thoroughness and their ability to adapt and learn quickly. Their internal processes and collaboration foster alignment and ongoing training, and they're always eager to learn and do more. They never leave a customer interaction unresolved and are always quick to alert us for potential opportunities with customers, which has help our team grow at scale and keep customers at the center of everything we do.