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Delegate Tasks, Multiply Results.

Get your Virtual Vital Assistants

We’ve upgraded ‘virtual’ to ‘vital’. Our prevetted VAs amplify your productivity, becoming an indispensable part of your success equation.

Delegate one task, get multiple results – it’s not magic, it’s just how we work.

Thoroughly
Vetted Candidates

Aligned
Working Hours

120-Day
Satisfaction Guarantee

Empowering brands to achieve more with less:

tolstoy
bonify
Skyfi
Aligned
SavvyCal
TR

We know you are tired of VAs who subtract from your productivity instead of multiplying it. We get it! And we’ve cracked the code on making virtual assistance truly vital to your business.

Derrick Reimer - the founder of SavvyCal

Like many founders, Derrick was caught in the classic startup trap - wearing too many hats and stretched thin across critical business areas. He needed to focus on product development and strategy, but customer support was eating into his productive hours.

Enter xFusion. We didn't just provide a VA; we became a vital part of SavvyCal's growth equation. Our team took over customer support, but we didn't stop there. We dove deep into SavvyCal's product, became scheduling experts, and turned customer interactions into opportunities for product improvement and user education. The result? A multiplication of positive outcomes. See SavvyCal's full story here.

We didn't just help SavvyCal manage tasks; we helped them multiply their success. Now, we're here to do the same for you.

You're probably all too familiar with:

  • “I’ll get right on that!” (Spoiler: They don’t, and your deadline whooshes by.)
  • “Sorry, I don’t know how to do that.” (As if your business runs on only basic tasks.)
  • “I’m not available right now.” (Translation: “I’m juggling 10 other clients and you’re not a priority.”)
  • “The task is complete!” (Except for the glaring errors you now have to fix yourself.)
  • The mysterious vanishing VA act (Now you see them, now you… wait, where did they go?)
  • “I can do everything!” (Except, apparently, the specific things you actually need done.)

Sounds like a formula for frustration, right? We’re rewriting the equation for VA success.

How we multiply your success

1

Our VAs don't just learn your tasks, they learn your business.
(We're like sponges, but for productivity.)

2

We speak your language, whether it's Tech, Business, or Klingon.
(Okay, maybe not Klingon. Yet.).

3

When we say we'll handle it, we don't just complete the task - we improve the process.

4

We don't just follow instructions, we anticipate needs.
(It's like we're from the future. Spoiler: In the future, you're way more productive.)

How It Works (Because We Know You're Wondering)

1.You Delegate

Share your to-do list, your goals, and your pain points. Don’t hold back. We can handle it.

2.We Multiply

We’ll match you with VAs who don’t just meet your needs – they exceed them. It’s like productivity dating, but with a 100% success rate.

3.Tasks Diminish, Results Amplify

Watch as your task list shrinks and your achievements grow. Yes, it’s possible.

4.You Scale:

With more time and less stress, you can focus on what really matters – growing your business and maybe finally taking that vacation.

Meet Your Productivity Multiplication Squad

Whether you’re juggling client communications, wrestling with your calendar, or trying to make sense of your data, we’ve got a productivity multiplier (or several) for that.

But Wait, There's More! (No, Really)

Global Talent Pool:

Why limit yourself to local when the perfect VA might be halfway across the world?

Reduced Cost:

Get more done while spending less.

Scalability on Steroids:

Growing faster than you can hire? Our team expands with you. No growing pains, just gains.

Work-Life Rebalancing:

Reclaim personal time without sacrificing professional impact. Have your cake and eat it too.

Don't just take our word for it!

Real Words from Real Executives (No, We Didn’t Bribe Them with Extra Productivity).

Empowered Teams

Our commitment to our team’s growth and wellbeing ensures that clients work with experienced, motivated professionals who consistently deliver exceptional results. 

Team building in the Philippines

Extraordinary Results

Our industry-leading talent retention means you’ll build long-term relationships with a stable team that deeply understands your business needs

Our mission is to uncover and handpick top talent, build honest partnerships, and create solutions that help businesses grow.

We are proficient with tools you are using
helpscout
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Zendesk
intercom

See how our outsourcing solutions drive scalable growth

The Receptionist and xFusion Case Study

We helped TheReceptionist achieve and maintain a score rating of 98.9% CSAT.

Ordered Magic and xFusion Case Study

This strategic partnership helped Toby from Ordered Magic to redirect his focus on development that led to substantial improvements in the app features and functionality.

Tolstoy and xFusion Case Study

This partnership led to a surge of 5-star reviews on the Tolstoy Shopify app, which skyrocketed the rating to 4.9/5.0

Freak Athlete and xFusion Case Study

How xFusion partnered with Freak Athlete to provide world-class customer service to their quickly growing brand.

SavvyCal and xFusion Case Study

SavvyCal reduced the average response time by 84.79% since partnering with xFusion.​

Bonify and xFusion Case Study

The partnership led to improved customer satisfaction, efficient handling of complex queries including those received via live chat. Bonify got time back to release pending app changes.

Questions People Ask 

How does this all work?

First, we take the time to deeply understand your specific needs. We’ll discuss whether you’re interested in our fully managed solution or simply need us to recruit and place top talent in your organization.

Once we’re clear on your needs, we use our comprehensive screening process to find the best candidates. We then provide you with several anonymized profiles to review, so you can assess the quality of our talent before making any decisions.

If you opt for our fully managed solution, we’ll place the talent with your team and handle everything from onboarding to ongoing management, ensuring a smooth integration into your operations. If you choose the placement model, we’ll introduce you to the candidates you’ve selected, and after you’ve made your choice, we finalize the process by collecting our fee.

This entire process is designed to be efficient and tailored to your needs, ensuring you get the right talent for your business.

What's the minimum commitment period?

For our fully managed solution, we don’t require a minimum commitment. We believe in aligned incentives and treat each month as an investment from your team in ours. That said, we do recommend at least a 3-month period to allow our agents to fully integrate into your team and reach peak productivity.

For our placement model, we offer a 60-day guarantee. If any of the candidates we place don’t work out within the first 60 days, we’ll replace them at no additional charge, ensuring you find the right fit for your team.

What services do you provide?

For our fully managed solution, we specialize in customer support, customer success, and back-office roles. Our team handles everything from frontline communication to managing your support systems, helping to streamline operations and improve your customer’s experience.

In addition to these services, we also offer a recruiting, vetting, and placement service. This service covers not only customer support, customer success, and back-office roles but also extends to sales, marketing, software engineering, and data engineering positions. We find and vet top talent to meet your specific needs, whether you’re looking to hire directly or prefer a fully managed approach.

This allows us to provide comprehensive support for all aspects of your business, ensuring you have the right people in place to drive growth and efficiency.

Do you recruit and vet people in the U.S.?

At xFusion, our mission is to connect exceptional talent from developing countries—especially Kenya and the Philippines—with our clients. We’ve discovered that there is a wealth of skilled professionals in these regions who offer outstanding service at significantly more affordable rates.

We are passionate about providing these talented individuals with career opportunities that come with excellent wages and long-term stability. This not only benefits our clients by providing top-tier talent but also helps to uplift communities in developing nations.

Additionally, we’ve found that team members from these countries are often more loyal and committed, leading to lower attrition rates and better long-term service for our clients. Because of this, we do not currently hire team members in the United States, focusing instead on tapping into the incredible talent available in these developing regions.

How much money can I save by partnering with xFusion?

Partnering with xFusion will lead to significant savings compared to hiring talent in the United States.

  • Fully Managed Solution: On average, our clients pay about half of what they would for the same roles in the U.S., especially when considering payroll expenses, taxes, and benefits.
  • Placement Service: If you opt for our placement service, you can expect to pay roughly one-third of what you would for the same role in the U.S., though the exact savings depend on the position.

Additionally, our pricing is more affordable than hiring talent even in Latin America, without any compromise on quality. Our focus on sourcing top-tier talent from developing nations ensures that you get exceptional service at a fraction of the cost.

The bottom line: you’ll save significantly by working with xFusion, while still getting access to the best talent available.

Can't I just hire my own overseas talent and save the cost?

Absolutely, you can!

But it’s not as easy as it sounds.We recruit from multiple countries and rigorously screen thousands of applicants to find the very best. Our standards are sky-high—probably like yours—and we hire less than 0.5% of those who apply. We’ve invested heavily in developing a proprietary tool and process to ensure we’re bringing on only the top talent.

Plus, with our fully managed solution, we take on the leadership and management of the team, saving you the time, effort, and costs that come with it. So, while you could try to do it all yourself, we make it a lot easier and more efficient for you.

I'm concerned about my company culture. Will the talent you recruit feel like part of my team?

That’s a valid concern and one we frequently discuss with our clients. The short answer is yes—whether you choose our fully managed solution or our placement service, your new team members will be fully integrated into your company culture.

For our fully managed solution, we carefully vet and hire top talent and then lead and manage them to align with your company’s values and workflow. Your agents will proudly represent your company, adapt to your culture, and actively participate in your day-to-day operations. They’ll attend your meetings, collaborate with your team, and interact through platforms like Slack as if they were in-house.

Even with our placement service, where we connect you with top-tier talent for direct hire, we ensure that the candidates we recommend are not only highly skilled but also a great fit for your company culture. We understand the importance of cultural integration and select individuals who will mesh well with your existing team.

We’re here to support you and make sure your new team members feel like an extension of your company, contributing to a seamless and productive working relationship.

How does the initial training work?

For our fully managed solution, we ask that you provide the initial training to your new team of agents. Once that’s done, we’ll take it from there. Our team will handle ongoing training and onboarding for any future team members as your support needs grow over time.

For our placement service, once you’ve selected your candidates, you’ll be responsible for providing all the necessary training and onboarding. We ensure the candidates are highly qualified and a great fit for your team, but the training will be managed by you, tailored to your specific processes and requirements.

Aside from cost savings, what are the benefits of working with you vs doing this myself?

There are numerous benefits to partnering with xFusion beyond just cost savings. Here’s what sets us apart:

  • Top-Tier Talent Recruitment: We skillfully recruit, vet, and hire only the best talent from developing nations like Kenya and the Philippines. Our rigorous screening process is designed to identify the top 0.5% of applicants. This process is not only time-consuming but also requires specialized expertise. By letting us handle it, you avoid the hassle and ensure you’re getting the absolute best.
  • Comprehensive Training: For our fully managed solution, we provide internal customer experience training before any agent begins working on your account. This includes in-depth training on customer support, grammar, writing structure, empathy, tone, team communication, and other relevant skills. We ensure that every agent is fully prepared to meet your company’s standards from day one.
  • Efficient Scaling: Once you provide the initial training, we take over from there. We’ll manage the ongoing training and onboarding for any future team members, allowing you to scale faster and more efficiently. This is especially valuable as your support needs grow over time.
  • Leadership and Management: With our fully managed solution, you’re not just getting a team of agents—you’re also getting dedicated leadership. We assign a team leader who is responsible for ensuring all team members are performing at their best, day in and day out. This level of oversight and management is something that would require significant time and resources if done internally.
  • Seamless Integration: Whether you choose our fully managed solution or placement service, we ensure that all team members are fully integrated into your company culture. They’ll work as an extension of your team, attending meetings, collaborating with your existing staff, and interacting through your preferred communication channels.
  • Payroll and Benefits Management: We handle all payroll and benefits for our fully managed team members, so you don’t have to. This means less administrative work for you and a smoother overall operation.
  • Loyal and Committed Workforce: By focusing on talent from developing nations, we’ve found that our team members are incredibly loyal and committed. This results in lower attrition rates compared to U.S.-based hires, ensuring you have a stable and consistent team over the long term.

Choosing xFusion means gaining a trusted partner who handles all the complexities of hiring, training, and managing top talent, allowing you to focus on what you do best—growing your business.

Do you have a guarantee?

We do!

  • Fully Managed Solution: We believe it’s our responsibility to earn your business. Therefore, no upfront payment is required. If you’re not happy after 30 days, you don’t pay a thing.
  • Placement Service: We offer a 60-day guarantee. If any candidate doesn’t work out within the first 60 days, we’ll replace them at no extra cost. 

Our goal is to remove friction, so you can move forward confidently, knowing that we’re committed to your success.

Which days and time zones do you cover?

We cover any time zone and day of the week. That said, most of our clients prefer 9am to 6pm Eastern Time.

Once I'm ready to go, how long will it take to start service?

Once you give us the green light, we’ll immediately kick off the process of assembling your team. We take into consideration your unique needs and asks.

We also keep a pre-vetted list of amazing candidates to accelerate this process. That said, you can expect the process to take an average of 3 weeks for teams less than five, and slightly longer for larger teams.

What about NDAs?

If your team would like for us to sign NDAs, we’d be happy to.

Ready to Transform ‘To-Do’ into ‘Ta-Da!

Whether you want us to be your productivity co-pilot or your full-on autopilot, xFusion has the vital assistance to turn your task list into a growth list.