Customer support is one of our app’s strengths and it’s praised daily by our customers. If I have any requests, xFusion’s response is almost instantly and has always been satisfactory. It’s been worth every penny to put the support of my apps in their skilled agent’s hands. For anyone wanting to focus more on their business and less on support, I strongly recommend them.

Working with xFusion has led to a monumental improvement in Bonify’s customer experience. They found us the perfect reps with complete alignment to our mission. I forget that they’re technically not in-house employees, they truly are part of the Bonify team. As we scale, I’m confident our customer support team is in the right hands.

When we first met with Jim and David, we were immediately stuck by their values and commitment to helping their employees, which meshed with our values completely. Over the past few years of working with xFusion, we have brought on multiple contract positions and see no reason to stop. They are attentive, hire the best people, and work very hard to consider our needs when hiring more people as we grow. We all look forward to many more years of growth with the xFusion team. If you are looking for an outsourced solution, I highly recommend the team at xFusion

The xFusion team has been an absolute game-changer for Tolstoy. Working with them has enabled us to grow faster and more professionally than we ever could have alone. I can't praise and thank the team enough. This partnership is so valuable to our company.

And I thought the real world is just going to get in, and it’s going to... you know, we’re gonna drop stuff, and we’re gonna get the tone wrong and upset people, and... my workload is gonna go through the roof, and my life’s gonna become a living hell for however long. But no, it was extraordinary. I mean, really extraordinary! The entire way that we’re thinking about the future now is different because of the experience that we’ve had working with you at xFusion.

As a founder busy building and marketing my product, I wanted a partner I could trust to find, train, and manage dedicated support reps to function as an extension of my team. Let’s face it: “outsourcing” is a dirty word. I was admittedly skeptical of the xFusion model at first, but they have proven that skepticism unwarranted. This is not your sterotypical outsourced support agency. Their expertise has freed me up to focus on running the business while keeping my customers well-supported.