For e-commerce and DTC brands

Peak season support, without the seasonal chaos.

Order status, returns, refunds, and review pressure don't wait, and hiring seasonal support means retraining strangers every year. We place a senior, AI-trained agent who learns your products and your brand voice, then we manage them for you, year-round.

Tell us what peak season does to your queue. 30 minutes, no pitch deck. Or book a call directly →
Senior, AI-trained agents$3,900/mo all-in30-day risk-free trialMonth-to-monthSince 2020
Trusted by support-driven teams at
TolstoySavvyCalBonifyOrdered MagicTheReceptionistSkyFiRevy AppsCrowd CowArbioNextmuneAlignedKioskbuddy
1
Peak season? Same team.

Your agent is with you year-round, so Black Friday is handled by someone who already knows your catalog, your policies, and your customers. Coverage can be structured for evenings and weekends.

2
Returns, refunds, and reviews with judgment

AI handles the routine order-status volume; your senior agent steps in on the refund calls, the angry one-star review, and the edge cases that decide whether a customer comes back.

3
Scale support, not payroll

One flat rate: $3,900/mo all-in for the agent plus recruiting, training, payroll, QA, and management. Month-to-month, starting with a 30-day risk-free trial.

E-commerce and DTC teams we support include Crowd Cow and Autism Products.

I was sure outsourcing would mean dropped tickets, the wrong tone, and an exploding workload. None of that happened. I thought my life was going to become a living hell. It was extraordinary instead.
Toby Marsden
Toby MarsdenFounder, Ordered Magic

Common questions

$3,900 per month, all-inclusive. That covers a senior, AI-trained support agent plus recruiting, training, payroll, QA, culture, and an account manager. No setup fees, no deposits, and no long-term contract.

Your agent works full-time hours, and because they're based in the Philippines or Kenya you have room to structure coverage however you want. Some clients align to U.S. business hours, others stagger shifts to cover evenings or weekends. You pick the schedule; we handle the management.

Yes. Your agent learns your products, policies, and tone the way an in-house hire would. Across our client base, customers regularly don't realize they aren't talking to the in-house team.

That's what the 30-Day Risk-Free Trial is for. You work with your agent for 30 full days, and if you're not satisfied for any reason, you walk away without paying anything.

Scale support, not payroll.

Tell us what your queue looks like at peak, and we'll tell you honestly whether we can staff it. If not, you'll leave with a clearer picture either way.

Book a Discovery Call
30 minutes. No commitment. No credit card. You'll talk directly with our founding team.