E-commerce customer support, without the seasonal chaos.

Your specialist is with you year-round, so Black Friday is handled by someone who already knows your catalog, your policies, and your customers. Coverage can be structured for evenings and weekends.

AI handles the routine order-status volume; your experienced specialist steps in on the refund calls, the angry one-star review, and the edge cases that decide whether a customer comes back.

One flat rate: $2,900/mo all-in for the specialist plus recruiting, training, payroll, QA, and management. Month-to-month, starting with a 30-day risk-free trial.

Bring your messiest support problem. If we're not the right fit, we'll tell you on the call.

A candidate list lands in your inbox, each with a Zoom recording so you can judge English and presence yourself before you meet anyone.

Your specialist works your real queue for 30 full days. Not satisfied, for any reason? You walk away without paying anything.

QA on real tickets, coaching, culture and engagement, backup coverage, and an account manager. Month-to-month, no long-term contract.

$2,900 per month, all-inclusive. That covers an experienced, AI-trained support specialist plus recruiting, training, payroll, QA, culture, and an account manager. No setup fees, no deposits, and no long-term contract.

Your specialist works full-time hours, and because they're based in the Philippines or Kenya you have room to structure coverage however you want. Some clients align to U.S. business hours, others stagger shifts to cover evenings or weekends. You pick the schedule; we handle the management.

Yes. Your specialist learns your products, policies, and tone the way an in-house hire would. Across our client base, customers regularly don't realize they aren't talking to the in-house team.

That's what the 30-Day Risk-Free Trial is for. You work with your specialist for 30 full days, and if you're not satisfied for any reason, you walk away without paying anything.

Every candidate sits through interviews with a real person where we check English skills, how they talk, and how they come across. Before you meet with anyone, you'll watch a Zoom recording of them, so you can judge for yourself instead of taking our word for it.

Culture and engagement are included in the $2,900/mo. We run team-building events, contests, branded swag, and birthday, anniversary, and holiday gifting. Pair that with a role that pays a real living wage in the specialist's local economy, and you get someone who builds a career on your team rather than rotating through.

AI on its own handles the easy 60% of support work well. The hard 40% (angry customers, weird cases, judgment calls, sensitive issues) is where chatbot-only setups break, often in public. Our experienced specialists use AI as a tool, not a replacement: AI handles the easy stuff, and they step in for the moments that matter.

Your specialist works inside your helpdesk and your tools, not ours, so you control exactly what they can access and can revoke it any time. Every specialist is vetted before placement, works under confidentiality agreements, and is offboarded with a defined access checklist. The full picture is in the security overview at xfusion.io/security.

Draft mode. For the first days, every reply your specialist writes is a draft: their xFusion team leader reviews it, then you approve it, before it reaches a customer. Replies switch to live only once you sign off. By then the specialist has been trained on your product, your tone, and your helpdesk, and what they learned is documented for every specialist who comes after.