Hire an experienced support specialist, skip the hiring.

Your agent works only inside your business and your tools, learns your product and your voice, and sticks around. Before you meet anyone, you watch a Zoom recording of them so you can judge for yourself.

We source, vet, train, and manage. QA and backup coverage are included. You get the team member without the overhead.

One experienced specialist using AI tools does the work of several junior reps, with the judgment to know when a ticket needs a human touch.

Bring your messiest support problem. If we're not the right fit, we'll tell you on the call.

A candidate list lands in your inbox, each with a Zoom recording so you can judge English and presence yourself before you meet anyone.

Your agent works your real queue for 30 full days. Not satisfied, for any reason? You walk away without paying anything.

QA on real tickets, coaching, culture and engagement, backup coverage, and an account manager. Month-to-month, no long-term contract.

$2,900 per month, all-inclusive. That covers your experienced, AI-trained specialist plus recruiting, vetting, training, payroll, QA, culture, and an account manager. No setup fees and no deposits.

Yes. Your agent works inside your business and your tools, learns your product and your voice, and is managed by xFusion as an extension of your team. Not a freelancer, not a shared pool, not a script reader.

Yes, and it's part of the $2,900/mo. xFusion handles paying salaries, light HR, and time off. Your agent is hired as an independent contractor and managed by us, so you don't have to deal with international payroll.

Mostly the Philippines, with a strong group from Kenya. Since 2020 we've built deep networks in both countries and learned which candidates actually thrive in long-term support roles.

No. The service is month-to-month with no minimum term. And the 30-Day Risk-Free Trial means that if you're not satisfied in the first 30 days, you walk away without paying anything.

Every candidate sits through interviews with a real person where we check English skills, how they talk, and how they come across. Before you meet with anyone, you'll watch a Zoom recording of them, so you can judge for yourself instead of taking our word for it.

Culture and engagement are included in the $2,900/mo. We run team-building events, contests, branded swag, and birthday, anniversary, and holiday gifting. Pair that with a role that pays a real living wage in the agent's local economy, and you get someone who builds a career on your team rather than rotating through.

Customer support, mostly. Every support specialist we place is experienced, trained to use AI, and able to handle Tier 1, Tier 2, and some cases that used to need an engineer's help. We also place inside sales people who work inbound leads and AI operators who run AI tools alongside your team. Ask on the discovery call; we'll be honest about whether we can staff it.

Draft mode. For the first days, every reply your agent writes is a draft: their xFusion team leader reviews it, then you approve it, before it reaches a customer. Replies switch to live only once you sign off. By then the agent has been trained on your product, your tone, and your helpdesk, and what they learned is documented for every agent who comes after.