Support for your Shopify app, off your plate.
You built an app merchants depend on. Now the tickets never stop, and every hour in the inbox is an hour not shipping. We place a senior, AI-trained support agent who learns your app, your APIs, and your merchants, then we manage them for you. 4 of our 7 public case studies are Shopify app companies. We know this world.
Book a Discovery Call30 minutes. No pitch deck. You'll talk directly with our founding team.
App Store ranking points gained by Tolstoy after a wave of 5-star reviews tied to better support.
Of new 5-star Shopify reviews across our app clients, where customers praise the support by name.
Tolstoy scaled from a single xFusion agent to a six-person team handling Tier 1 and Tier 2 work.
How it works
- We place a senior agent who learns your app the way an in-house hire would: your codebase quirks, your APIs, your merchants' edge cases. Not a script reader.
- They use AI to handle more than a junior rep ever could: drafting replies, triaging tickets, and overseeing the routine cases, with senior judgment on the ones that matter.
- We manage everything else: recruiting, payroll, training, QA, culture, and backup coverage. One flat rate, month-to-month.
“Working with the xFusion team enabled us to scale customer support from a single agent to a six-person team handling Tier 1 and Tier 2 work. The partnership has been so valuable that our Shopify app ranking jumped 90 points after a wave of 5-star reviews tied to better support. I can't praise the team enough.”
“I was sure outsourcing would mean dropped tickets, the wrong tone, and an exploding workload. None of that happened. I thought my life was going to become a living hell. It was extraordinary instead.”
Get back to building your app.
Come with your messiest support problem. If we're not the right fit, we'll tell you, and you'll leave with a clearer picture either way.
Book a Discovery CallAlso serving SaaS teams beyond Shopify: see support for SaaS startups.