Stop answering tickets. Get back to building.
Your customer satisfaction built your reputation, and now the inbox is eating the time you need to ship product. We place a senior, AI-trained support agent who learns your product the way an in-house hire would, then we manage them for you: recruiting, payroll, culture, and performance.
Book a Discovery Call30 minutes. No pitch deck. You'll talk directly with our founding team.
Customer satisfaction held by our team at TheReceptionist, with 100% scores in most months of the partnership.
Reduction in average reply time at SavvyCal. Customers got answers in a fraction of the time they used to wait.
Ticket volume growth absorbed at TheReceptionist (63 to 375 conversations a month) without the quality numbers moving.
How it works
- We place a senior agent who learns your product deeply: your features, your edge cases, your customers' workflows. Technical, but human. Not a freelancer, not a script reader.
- They use AI to do the work of several junior reps: drafting replies, triaging, and running the routine cases, with senior judgment stepping in where it counts.
- We manage everything else: recruiting, payroll, training, QA, culture, and backup coverage. One flat rate, month-to-month.
“This is not your stereotypical outsourced support agency. They've cut our average response time by 84.79% and freed me up to focus on running the business.”
“When we first met with Jim and David, we were immediately struck by their values and commitment to their employees, which meshed with ours completely. Attentive. Hire the best people. We see no reason to stop.”
Your product deserves your mornings back.
Come with your messiest support problem. If we're not the right fit, we'll tell you, and you'll leave with a clearer picture either way.
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