SaaS customer support, so you can get back to building.

Your features, your edge cases, your customers’ workflows. Technical, but human. Not a freelancer, not a script reader.

Your specialist uses AI to do the work of several junior reps: drafting replies, triaging, and running the routine cases, with senior judgment stepping in where it counts.

Recruiting, payroll, training, QA, culture, and backup coverage. One flat rate, month-to-month, starting with a 30-day risk-free trial.

Bring your messiest support problem. If we're not the right fit, we'll tell you on the call.

A candidate list lands in your inbox, each with a Zoom recording so you can judge English and presence yourself before you meet anyone.

Your specialist works your real queue for 30 full days. Not satisfied, for any reason? You walk away without paying anything.

QA on real tickets, coaching, culture and engagement, backup coverage, and an account manager. Month-to-month, no long-term contract.

$2,900 per month, all-inclusive. That covers an experienced, AI-trained support specialist plus recruiting, training, payroll, QA, culture, and an account manager. No setup fees, no deposits, and no long-term contract.

About 14 days from your discovery call to a candidate list in your inbox. We keep a pool of experienced, AI-trained support candidates ready to go, which is why we can move that fast without cutting corners.

Yes. Every specialist we place is experienced, trained to use AI, and able to handle Tier 1, Tier 2, and some cases that used to need an engineer's help. They learn your product, APIs, and edge cases the way an in-house hire would.

That's what the 30-Day Risk-Free Trial is for. You work with your specialist for 30 full days, and if you're not satisfied for any reason, you walk away without paying anything.

Every candidate sits through interviews with a real person where we check English skills, how they talk, and how they come across. Before you meet with anyone, you'll watch a Zoom recording of them, so you can judge for yourself instead of taking our word for it.

Your specialist works full-time hours, just like any team member. Because they're based in the Philippines or Kenya, you have room to structure coverage however you want. Some clients align the specialist to U.S. business hours, others stagger shifts to cover evenings or weekends. You pick the schedule; we handle the management.

AI on its own handles the easy 60% of support work well. The hard 40% (angry customers, weird cases, judgment calls, sensitive issues) is where chatbot-only setups break, often in public. Our experienced specialists use AI as a tool, not a replacement: AI handles the easy stuff, and they step in for the moments that matter.

Your specialist works inside your helpdesk and your tools, not ours, so you control exactly what they can access and can revoke it any time. Every specialist is vetted before placement, works under confidentiality agreements, and is offboarded with a defined access checklist. The full picture is in the security overview at xfusion.io/security.

Draft mode. For the first days, every reply your specialist writes is a draft: their xFusion team leader reviews it, then you approve it, before it reaches a customer. Replies switch to live only once you sign off. By then the specialist has been trained on your product, your tone, and your helpdesk, and what they learned is documented for every specialist who comes after.